Privacy Policy

1. Data Controller & Scope

Elite Time Management & Productivity Training LLC (“Elite TM&PT”), registered in Delaware, USA, is the data controller for personal data processed through this website and related services. This policy applies to all users (clients, prospects, site visitors) and complies with GDPR (EU), CCPA (California), and PIPL (China) as applicable.

2. Personal Data Collected

• Identifiers: Name, email, phone, job title, company
• Commercial info: Transaction history, training preferences
• Usage data: IP address, browser type, pages visited, session duration (via Google Analytics & Hotjar)
• Special categories: None intentionally collected; we request explicit consent if any arises in coaching notes.

3. Legal Bases & Processing Purposes

• Consent: Marketing newsletters, optional surveys
• Contract: Service delivery, invoicing, support
• Legitimate interest: Analytics, fraud prevention, service improvement
• Legal obligation: Tax records, regulatory compliance

4. Data Sharing & Third Parties

We share data with: (a) Service providers (Stripe for payments, Google Workspace for email, HubSpot for CRM) under DPA; (b) Authorities if legally compelled. We do not sell personal data. For CCPA, you may opt-out of data sales by emailing [email protected].

5. Data Retention & Security

Retention periods: Client data (7 years post-contract), marketing data (3 years after last engagement), analytics (26 months). We employ AES-256 encryption, SOC2 certified hosting, and internal access controls.

6. Your Rights

Right to access, rectification, erasure, restriction, portability, and objection. Exercise via [email protected]. Response within 30 days (GDPR) or 45 days (CCPA).

7. Cookies

Essential cookies for session management; analytics cookies (opt-out via GA Opt-out). Full cookie policy available on request.

8. International Transfers

Data may be processed in the US, Germany, and Singapore under Standard Contractual Clauses (SCCs). Adequacy decisions applicable.

9. Policy Updates

Last updated: September 15, 2024. Changes notified via website banner.